Council Services

Overview

Restrictions are easing for Regional Victoria. The following information and changes to Murrindindi Shire Council services are correct as of 19 October 2020. The Victorian Government may make further announcements which affect our services. Please check our website for the latest updates or give us a call.

Customer Service and Libraries

Council's Libraries and Customer Service Centres in Alexandra, Kinglake and Yea have now resumed (almost) normal hours. Please note the branches will close for one hour from 1.00 - 2.00 pm - see below for a timetable of operating hours. There are strict rules in place around physical distancing, time limits and the number of visitors allowed at any one time. Current COVID-19 restrictions put in place by the Victorian Government mean that we are unable to offer our usual programs and events.

We are pleased to advise that the Mobile Library and Customer Service van has reopened with revised hours and a full COVID-safe plan in place. There are strict limits on the number of customers allowed inside the van at any one time, given space limitations. A maximum of one customer or up to three customers from the same household are allowed on the vehicle at any one time. The revised schedule is available here(PDF, 924KB) and is also displayed at each Mobile stop. Please note that the location of the Mobile stop in Marysville has now changed – our new stop is near the bus stop and bakery at 2 Pack Road, Marysville.  

Library and Customer Service Hours as at 9 November.PNG

The Centrelink AccessPoint at Council’s Kinglake Service Centre is open and VicRoads services in Alexandra have resumed, including

  • License renewals (driver, boat, firearm)
  • Photos - by appointment only
  • Learners testing - by appointment only 

For those who don’t feel comfortable visiting our libraries at this time, our ‘Book Butler’ service offers books and DVDs delivered to your door (in a COVID-safe way).

For more information on available services, hours and restrictions which apply, please call Council on (03) 5772 0333 or email us at customer@murrindindi.vic.gov.au. You can also complete a customer request here.

Children's Services

Supported Playgroups at Eildon and Kinglake will commence in Term 4 under COVID-safe conditions. Playgroups will be outdoors and numbers will be limited. 

PEEP Parenting online is operating Tuesdays at 11.00 am for the rest of the year.

For more information on either of these programs, please contact Council on (03) 5772 0333 or via email at customer@murrindindi.vic.gov.au 

Family Day Care is operating as normal in regional areas. In metropolitan areas, Family Day Care services are operating under Stage 4 lockdown conditions for children of permitted workers and vulnerable children only.   

Click here(PDF, 516KB) for information on access to Australian Government subsidies for child care.  

We are continuing to provide all other children's services that are offered by Council.  

Maternal and Child Health

Maternal and Child Health (MCH) services continue in Yea, Kinglake and Alexandra - but by appointment only. Appointments for immunisations also continue to operate.  

Please note that it is now a requirement that anyone over the age of 12, must wear a face mask during MCH consultations. You may choose to bring your own face mask, or you will be supplied with one at the consult. 

Please contact your local MCH service for local information and remember the 24 hour MCH Line is always available on 132 229. 

Resource Recovery Centres

Council's Resource Recovery Centres are open, excluding Scrap Shacks. Payment is by card only. 

Kerbside collection services are operating as normal. 

Public Toilets

All public toilets in Murrindindi Shire are now open, with strict cleaning protocols in place.

Playgrounds, outdoor gym equipment and barbecue facilities

Council parks, Skate Parks and playgrounds are now open.

Public barbecue facilities and barbecue areas have also re-opened however important measures are in place across Victoria that are designed to help reduce the risk of transmission of coronavirus (COVID-19) and keep the public safe. 

When using the barbecue facilities, please clean the barbecue before and after use. 

You can help reduce the risk of spreading coronavirus in the community by

  • wearing a face covering
  • keeping at least 1.5 metres from everyone outside your household
  • practising good hand hygiene
  • coughing or sneezing into a tissue or elbow

Sharps disposal service

Council's sharps disposal service, which is usually provided through our Customer Service Centres, is currently being offered as a free home delivery and pick up service for residents with diabetes or other medical conditions, during the COVID-19 pandemic. Any full sharps containers can be left at your front door ready for collection. We will take it away and replace it with an empty one. To arrange for a pick-up simply give us a call on (03) 5772 0333. 

Halls and Community Centres

We are unable to accept bookings for the hire of any of Council's halls or community centres at this time.

DindiLink

For many Victorians, physical distancing and social or work-related restrictions have led to feelings of loneliness and disconnection.

All of us need social connection to feel happy and well. That’s why in conjunction with the Victorian Governments Community Activation and Social Isolation initiative, Council has launched our FREE ‘DindiLink’ service.

Click here to learn more about the DindiLink service.