Council Services

Overview

Council has activated its pandemic plan to ensure it can maintain critical services to the community.  

There are a number of changes to the Council services, including some new services that are now available - click on the relevant links above for information about these changes. 

Customer Service and Libraries

Council's libraries and customer service have re-opened - but things are a bit different.

Operating hours are as follows ;

Temporary Opening Times

 

Mobile

Unfortunately our Mobile Library and Customer Service isn't operating at the moment, as maintaining a 1.5 m social distance between people on the van isn't possible.  However, our friendly Mobile staff will instead be continuing to deliver our fabulous Book Butler service which is great for those who might usually be visited by the Mobile and also for those who’d prefer to stay home at the moment. 

Be sure to contact our friendly librarians to place an order on (03) 5772 0333. And don’t forget access to e-material is available 24/7. If you need help navigating your way to a great read give us a call - we would love to help. Not yet a member? Talk to us about joining over the phone.

Conditions of entry to our branches

Please understand we are operating limited services under challenging circumstances. Please be patient and kind - rude behaviour will not be tolerated.  

  • Don’t come in if you have any cold or flu-like symptoms
  • You must maintain safe distancing of 1.5 metres between you, staff and other patrons
  • You must use hand sanitiser before entering the building
  • We are recording contact details for everyone coming into our building
  • We are limiting the number of patrons in our building according to the most current advice from the Victorian Government  – please observe staff guidance
  • We are limiting time spent by members and customers in our branches to 30 minutes

Some important information to know before you visit

  • Returning an item? Please place it in the external chute before entry (do not bring to the counter)
  • You can access WiFi. You can do this from inside or outside our buildings – the password is Murrindindi
  • You can stay for a 30 minute browse of our shelves or pick up a ‘quick pick’ bagIf you’ve handled a book and you aren’t going to borrow it, please leave it in the tub on the trolley
  • Your returns won’t be processed for 72 hours so you may notice that it isn’t classed as 'returned' on your card. But good news! No fines!
  • You can access computers in the library, but with a limit of 30 minutes (the total time allowed in our branch per visit)
  • You can photocopy and print
  • Paying a bill? Please use a card if you can (we are not passing on the .75% merchant fee for credit cards!)
  • There is no access to toilets at any of our branches
  • You can access Centrelink service at the Kinglake Library
  • There is limited access to VicRoads services at the Alexandra Library – please call to find out what services are available

Please note that if you contact Council by phone, our Customer Service team is currently working from home - in line with Victorian Government restrictions.  

Community Planning

Support to the pilot communities of Toolangi/Castella, Marysville and Yea will continue remotely to support the finalisation of the community plans and to maintain community ownership of their plans. There will be no face to face meetings. Our Community Planning team can be contacted on 5772 0333 or a video conference can be arranged.  

Recreation and Aquatics

Sporting club support continues to be available via phone and video conference. Our Recreation team can be contacted on 5772 0333. The Eildon Reserve Precinct project will continue with community consultation to take place via online platforms, including video conference and our website. 

Children's Services

Supported Playgroups at Eildon and Kinglake have been cancelled for the rest of the term. This decision will be reviewed after the school holidays.

PEEP in Kinglake has been cancelled for the rest of Term 1. This decision will also be reviewed after the school holidays.

Family Day Care is operating as normal. 

Click here(PDF, 237KB) for information on access to Australian Government subsidies for child care.  

We are continuing to provide all other Council services.  

Maternal and Child Health

We understand that many parents are likely to be feeling anxious or concerned about their children's health and wellbeing duing the COVID-19 pandemic. Parents should be reassured that the evidence so far is babies and children under five almost never get seriously ill from COVID-19.

Click here(PDF, 1MB) for an update from Victorian Maternal and Child Health Services.

Maternal and Child Health (MCH) services are adopting alternative modes of service delivery including telephone or electronic consultations but will continue to provide services to families. Group sessions will cease until further notice.

Please contact your local MCH service for local information on change of service delivery and remember the 24 hour MCH Line is always available on 132 229. 

Youth Services

We have suspended Youth FReeZA events and the Youth Leadership Program, but will be looking at other ways to deliver these in the coming weeks. 

Resource Recovery Centres

Council's Resource Recovery Centres are open, excluding Scrap Shacks. Payment is by card only. 

Kerbside collection services are operating as normal. 

Public Toilets

Council has reopened most public toilets in Murrindindi Shire, excluding the following facilities

  • Great Victorian Rail Trail - old Koriella Station site
  • Great Victorian Rail Trail - old Cathkin Station site
  • Great Victorian Rail Trail - old Cheviot Station site
  • Great Victorian Rail Trail - old Homewood Station site 
  • Great Victorian Rail Trail - east of Homewood 
  • Ted Lech Drive in Eildon
  • Whittlesea-Yea Road in Flowerdale (near Hazeldene Store)
  • Walter Moore Public Toilets in Flowerdale
  • Kinglake-Glenburn Road in Kinglake (near Kinglake Pub) - closed due to works on Aitkin Cresent.  

Playgrounds and outdoor gym equipment

Council parks, playgrounds and outdoor gym equipment reopens from 26 May 2020. This excludes BBQ facilities, which remain closed in line with the Victorian Government's COVID-19 restrictions.  

Sharps disposal service

Council's sharps disposal service, which is usually provided through our Customer Service Centres, is now being offered as a free home delivery and pick up service for residents with diabetes or other medical conditions, during the COVID-19 pandemic. Any full sharps containers can be left at your front door ready for collection. We will take it away and replace it with an empty one. To arrange for a pick-up simply give us a call on 5772 0333.

Print and Post

Are you trying to stay safety at home, but need an essential document printed urgently?

We want to help. For those of you who might have some essential paperwork you need printed, you can send it to us and we will print it for you and return it by post - free of charge.

'Essential' paperwork is the stuff you might expect - government forms, official letters, resumes etc. Unfortunately, due to high demand, we can't print off any other types of documents for you. If we have an officer out and about on other official business, we might even drop it into your mailbox (so an even quicker turnaround time). 

Simply email us at mls@murrindindi.vic.gov.au and provide us with the address to which you want the document mailed - and wait (safely!) near your mailbox.

Our staff are bound by a strict privacy policy - so you can be assured what you send us will be protected.