Council Services

Overview

Stage 3 - Third Step COVID-19 restrictions are in place for Regional Victoria, including Murrindindi Shire. Council continues to deliver essential services to our community, however there are some changes to how we deliver these services. 

Customer Service and Libraries

Council's Libraries and Customer Service Centres in Alexandra, Kinglake and Yea will temporarily remain closed. This includes the services we normally host for VicRoads in Alexandra and Centrelink in Kinglake. The Mobile Library and Customer Service will also remain closed. 

While our facilities will be closed, our Customer Service staff will continue to answer your calls from home. You will still be able to contact us by calling (03) 5772 0333 and one of our friendly Customer Service staff will answer your call and any questions you may have. Please bear with us if you have difficulty connecting to our team, there is quite a strain on the mobile network at the moment and we are aware that some calls are not making it through. 

You can also access our services, by emailing us at customer@murrindindi.vic.gov.au or completing a customer request here.

Book Butler 

We will continue our ‘Book Butler’ service to our residents where we will deliver books, DVDs, audio books and magazines to your home – and pick them up again when you are done!  We do this while maintaining strict safely and hygiene procedures, including wearing a mask and maintaining a safe physical distance. Give us a call on (03) 5772 0333 to find out more.

Our partner library, Yarra Plenty Library Service is located in Metropolitan Melbourne which is subject to Stage 4 restrictions. This means that library service is closed completely – nobody is allowed onsite at all. So, the usual exchange of books across our two library services unfortunately can’t happen.  As a result, the ‘holds’ function which allows members to reserve an item on our shared library catalogue at the moment has been turned off.  Any holds already in the system have been suspended - this means your place in the holds queue will be maintained until the holds function is active again. We will let you know when this happens. In the meantime, we still have a great range of items. Our staff are happy to curate a selection of items for our members, based on their particular preferences – and sometimes with a surprise or two to let them try something new.

Children's Services

Supported Playgroups at Eildon and Kinglake will commence in Term 4 under COVID-safe conditions. Playgroups will be outdoors and numbers will be limited. 

PEEP Parenting online is operating Tuesdays at 11.00 am for the rest of the year.

For more information on either of these programs, please contact Council on (03) 5772 0333 or via email at customer@murrindindi.vic.gov.au 

Family Day Care is operating as normal in regional areas. In metropolitan areas, Family Day Care services are operating under Stage 4 lockdown conditions for children of permitted workers and vulnerable children only.   

Click here(PDF, 516KB) for information on access to Australian Government subsidies for child care.  

We are continuing to provide all other children's services that are offered by Council.  

Maternal and Child Health

Maternal and Child Health (MCH) services continue in Yea, Kinglake and Alexandra - but by appointment only. Appointments for immunisations also continue to operate.  

Please note that it is now a requirement that anyone over the age of 12, must wear a face mask during MCH consultations. You may choose to bring your own face mask, or you will be supplied with one at the consult. 

Please contact your local MCH service for local information on change of service delivery and remember the 24 hour MCH Line is always available on 132 229. 

Resource Recovery Centres

Council's Resource Recovery Centres are open, excluding Scrap Shacks. Payment is by card only. 

Kerbside collection services are operating as normal. 

Public Toilets

All public toilets in Murrindindi Shire are now open, with strict cleaning protocols in place.

Playgrounds and outdoor gym equipment

Council parks, Skate Parks and playgrounds are now open, however under the Victorian Stage 3 - Third Step COVID-19 restrictions, BBQ equipment will remain closed.

Sharps disposal service

Council's sharps disposal service, which is usually provided through our Customer Service Centres, is now being offered as a free home delivery and pick up service for residents with diabetes or other medical conditions, during the COVID-19 pandemic. Any full sharps containers can be left at your front door ready for collection. We will take it away and replace it with an empty one. To arrange for a pick-up simply give us a call on (03) 5772 0333. 

Print and Post

Are you trying to stay safely at home, but need an essential document printed urgently?

We want to help. For those of you who might have some essential paperwork you need printed, you can send it to us and we will print it for you and return it by post - free of charge.

'Essential' paperwork is the stuff you might expect - government forms, official letters, resumes etc. Unfortunately, due to high demand, we are unable to print off any other types of documents for you. If we have an officer out and about on other official business, we might even drop it into your mailbox (so an even quicker turnaround time). 

Simply email us at mls@murrindindi.vic.gov.au and provide us with the address to which you want the document mailed - and wait (safely!) near your mailbox.

Our staff are bound by a strict privacy policy - so you can be assured what you send us will be protected. 

Halls and Community Centres

We are unable to accept bookings for the hire of any of Council's halls or community centres at this time.

DindiLink

For many Victorians, physical distancing and social or work-related restrictions have led to feelings of loneliness and disconnection.

All of us need social connection to feel happy and well. That’s why in conjunction with the Victorian Governments Community Activation and Social Isolation initiative, Council has launched our FREE ‘DindiLink’ service.

Click here to learn more about the DindiLink service.