Council Services

Overview

Council has activated its pandemic plan to ensure it can maintain critical services to the community.  

There are a number of changes to the Council services, including some new services that are now available - click on the relevant links above for information about these changes. 

Customer Service and Libraries

Council has closed its libraries and customer service centres to the public. This measure is designed to help keep our staff and the public safe during the COVID-19 pandemic and to meet the Federal Governments updated advice. While our doors are shut, we are still open for business – you can access our services on our website or call us on 5772 0333 during normal business hours.    

For our bolted-on library lovers, don’t fret – we will still be lending items through our new ‘butler service’! For members who want it, we can curate a list of items we think you might like (either from what you tell us, or from your previous borrowing record). And we have relaxed our borrowing rules to allow longer loans – right through to 30 June. Give us a call on 5772 0333 and let one of our friendly librarians curate a selection of books just for you. And we will deliver them to your door – safely and while maintaining the recommended social distance. And don’t forget access to e-material is available 24/7.

If you need help navigating your way to a great read give us a call - we would love to help. Not yet a member? Talk to us about joining over the phone.

Please note that all holds have been temporarily suspended and our after-hours library return chutes are closed until further notice. 

Community Planning

Support to the pilot communities of Toolangi/Castella, Marysville and Yea will continue remotely to support the finalisation of the community plans and to maintain community ownership of their plans. There will be no face to face meetings. Our Community Planning team can be contacted on 5772 0333 or a video conference can be arranged.  

Recreation and Aquatics

Sporting club support continues to be available via phone and video conference. Our Recreation team can be contacted on 5772 0333. The Eildon Reserve Precinct project will continue with community consultation to take place via online platforms, including video conference and our website. 

Children's Services

Supported Playgroups at Eildon and Kinglake have been cancelled for the rest of the term. This decision will be reviewed after the school holidays.

PEEP in Kinglake has been cancelled for the rest of Term 1. This decision will also be reviewed after the school holidays.

Family Day Care is operating as normal. 

Click here(PDF, 237KB) for information on access to Australian Government subsidies for child care.  

We are continuing to provide all other Council services.  

Maternal and Child Health

We understand that many parents are likely to be feeling anxious or concerned about their children's health and wellbeing duing the COVID-19 pandemic. Parents should be reassured that the evidence so far is babies and children under five almost never get seriously ill from COVID-19.

Click here(PDF, 1MB) for an update from Victorian Maternal and Child Health Services.

Maternal and Child Health (MCH) services are adopting alternative modes of service delivery including telephone or electronic consultations but will continue to provide services to families. Group sessions will cease until further notice.

Please contact your local MCH service for local information on change of service delivery and remember the 24 hour MCH Line is always available on 132 229. 

Youth Services

We have suspended Youth FReeZA events and the Youth Leadership Program, but will be looking at other ways to deliver these in the coming weeks. 

Resource Recovery Centres

Council's Resource Recovery Centres remain open at this stage, excluding Scrap Shacks. Payment is by card only. 

Kerbside collection services are operating as normal. 

Public Toilets

Council has closed a number of its public toilets, as we are unable to keep up with the latest hygiene requirements for all of our facilities. Our larger and more frequently used public toilets will remain open and will be cleaned every 2 hours. These public toilets will be open from 6.00 am - 7.00 pm and are located at

  • Rotary Park, Alexandra
  • Walter Moore Reserve, Eildon 
  • Aitken Street, Kinglake
  • Murchison Street, Marysville
  • Recreation Reserve, Yarck
  • High Street, Yea

Playgrounds and outdoor gym equipment

Please note that all Murrindindi Shire Council playgrounds and outdoor gym equipment is closed until further notice. This measure is designed to help keep our staff and the community safe during the COVID-19 pandemic. 

Sharps disposal service

Council's sharps disposal service, which is usually provided through our Customer Service Centres, is now being offered as a free home delivery and pick up service for residents with diabetes or other medical conditions, during the COVID0-19 pandemic. Any full sharps containers can be left at your front door ready for collection. We will take it away and replace it with an empty one. To arrange for a pick-up simply give us a call on 5772 0333.