Recent changes to the application process for Disability Parking Permits
Victoria is transitioning to the new Accessible Parking Permit (APP) Scheme and online administration system.
From 22 March 2021, Council will be transitioning to the new APP Scheme. Our residents and organisations who require a new permit, or need to renew or replace a permit, will need to apply with the new application process.
The new APP Scheme will streamline the application process, making it easier, simpler and consistent across the state. The new permit also will better align with the COAG 2010 Australian Disability Parking Permit Scheme (ADPS).
Improvements to the Scheme include
- introduction of temporary permits for 6, 12 or 24 months
- increased permit length, from 3 years to 5 years for individuals
- introduction of a permanent disability classification, so reassessments are not required for some people's future permit renewals
- a new single and secure state-wide permit design that will reduce the misuse of permits
- the inclusion of occupational therapists as assessors, in addition to GPs
- Double Time (green permits) and permits for organisations will continue under the new scheme
Individuals - renewing or applying for a new permit
- Start your application online at accessibleparking.vic.gov.au
- You’ll receive an application reference number via SMS*
- Take your reference number to your GP or occupational therapist
- Your GP or occupational therapist will complete an online assessment and submit your application
- Your local council will review the application
- If your application is successful, you’ll receive your permit in the mail.
*A paper-based version of the application is available if you don’t have access to a mobile phone or the internet. Please contact our customer service centre if you require a paper form.
Organisations - renewing or applying for a new permit
Organisations based in Murrindindi Shire that transport people with disabilities are also eligible for disability parking permits. A completed application is required, however the organisation does not need to consult a medical practitioner. The organisation may have up to 5 permits, and will need to provide the registration number of each vehicle they will be using to transport residents.
Please follow the process below
1. Start your application online at accessibleparking.vic.gov.au
2. You’ll receive an application reference number via SMS and email
3. Your local council will review the application
4. If your application is successful, you’ll pick up your permit at the council.
Replacing an existing permit
1. Start your replacement application online at accessibleparking.vic.gov.au
2. You’ll receive a replacement application reference number via SMS and email
3. Your local council will review the application
4. If your application is successful, you’ll pick up the permit from your council.
There is also a helpful infographic chart for individuals, organisations, General Practitioners and Occupational Therapists to help guide you through the application, renewal and replacement process for your permit. Click here(PDF, 62KB) to view the chart.
Help is here! Find more information to common questions, application process and dispute resolution by reading the FAQ document.(PDF, 151KB)
Still need help?
If you need assistance with your application, or have questions on changes in the new APP Scheme, please give Council a call on 5772 0333.
As part of the application process medical practitioners will determine whether you are eligible for a permit, and if so the type of permit you should be issued. Permits may be permanent, non-permanent or temporary. Council officers will issue permits as indicated on the application form and are not authorised to alter the decision of the medical practitioner. Any applicant who wishes to have the type of permit altered will need to revisit their medical practitioner.
Permits are issued under the following categories:
Permit holder has a significant ambulatory disability or requires a complex walking aid and cannot access a vehicle in an ordinary parking bay
Permit holder is entitled to park in a bay reserved for disabled motorists only
Permit holder is entitled to park in a non-disabled parking bay for twice as long as specified. Parking fees are still payable (if applicable) however only for the specified duration, not twice the amount.
- Permit holder has a significant ambulatory disability or severe illness which does not affect their ability to walk, however requires them to have rest breaks when walking continuously
- Permit holder is entitled to park in a non-disabled parking bay for twice as long as specified. Parking fees are still payable (if applicable) however only for the specified duration, not twice the amount.
How to use a permit
- Ensure you are the driver or passenger of the vehicle in which the permit is displayed. The permit is only to be used by the specified individual or organisation
- Display your permit clearly in the windscreen of the vehicle so the expiry date and permit number are visible from outside of the vehicle
- Check that your permit is still valid. Remember to contact Council prior to its expiry date to discuss options for renewal
- If your permit is lost or stolen please contact Council to find out how to get a replacement
- If you are planning to visit another State or Territory it is always a good idea to check if any alternative conditions apply. Permits are recognised Australia-wide
- Do not park in any restricted locations including clearways, no stopping areas, no parking areas, taxi only areas, bus zones or authorised residential zones.
We have developed maps of the shopping centres of Alexandra, Eildon, Kinglake, Marysville and Yea which highlight services and facilities such as disabled parking, access all abilities toilets and pavements and scooter recharge points.
Download the Murrindindi Shire Mobility Brochure(PDF, 3MB)
Download the Alexandra Mobility map(PDF, 151KB)
Download the Eildon Mobility map(PDF, 127KB)
Download the Kinglake Mobility map(PDF, 120KB)
Download the Marysville Mobility map(PDF, 126KB)
Download the Yea Mobility map(PDF, 152KB)
Recharge access points are now available at:
- Alexandra Library (49 Grant Street)
- Yea Library (The Semi Circle)
- Kinglake Library (19 Whittlesea Road)
We also encourage businesses and organisations to provide a power point for people to recharge the batteries of their electric scooter or wheelchair.
Look out for the recharge symbol:
More recharge points around townships would be great, please contact us on (03) 5772 0333 if you would like to provide a power point for this purpose.
We want our townships to be accessible to residents and tourists with mobility issues so we are identifying and implementing a range of actions to achieve this such as checking shops and businesses and advising the owners how to make access easy, and completing pathways to important locations.
If you are a business in Murrindindi and you would like to be involved in providing ‘access all abilities’ features at your premises please contact us on (03) 5772 0333.
The Multi Purpose Taxi Program (MPTP) assists with the travel needs of people with severe and permanent disabilities by offering subsidised taxi fares to members.
MPTP provides members subsidised taxi fares, paying up to $60 per trip. Some members have a yearly limit.
Road tolls, airport fees and Silver Service fees are not part of the metered fare and they must be paid in full by the passenger. They are not included as part of the MPTP subsidy.
MPTP members with a wheelchair or scooter are never required to pay the lifting fee. The lifting fee is covered under your MPTP membership.
The taxi meter must not be turned on while a wheelchair or scooter is being loaded or unloaded. If a driver asks you to pay a lifting fee, take their details and report this to the Victorian Taxi Directorate.
When a passenger does not have a MPTP Wheelchair/Scooter Taxi Card, the lifting fee is not paid. On these occasions, drivers are permitted to turn the meter on while loading/unloading passengers. This includes when carrying Wheelchair Accessible Taxi (WAT) passengers from interstate.
Please notify the taxi company that you are using a mobility aid when you make a booking.