Visit our Longwood Fire Event - January 2026 page for council service changes due to the ongoing fire event. Always refer to warnings and advice from VicEmergency and official Emergency Broadcasters first.
Visit the Longwood Fire Event - January 2026 page
This Policy sets out standards for receiving, managing and responding to customer complaints. It affirms the right of Council’s customers to comment on our performance and hold us to our service standards and reinforces the importance of using customer complaints to improve the services we deliver.