We’re working hard to deliver bins to residents who requested them after the 15 May deadline. Due to high national demand and limited bin manufacturers, delays are being experienced across Australia. If you requested your bin before 15 May, it should arrive soon. If you requested after, it may take a few more weeks.
Find our more about the new Kerbside Collection Service
Published on 09 September 2025
Our Library and Customer Service Centres in Alexandra, Yea and Kinglake, and our Mobile Service, will be closed on Friday 26 September for the Grand Final Eve public holiday. Usual hours will resume on Monday 29 September. Kerbside Collection, Resource Recovery Centres and the Alexandra Landfill will be operating as per their regular schedules.
For urgent matters such as stock on roads, dog attacks or unsafe road conditions, including fallen trees over roads, please call (03) 5772 0333 at any time.
For any non-urgent requests, we’ll be back on deck from Monday 29 September, or you can always lodge a customer request here.