We’re working hard to deliver bins to residents who requested them after the 15 May deadline. Due to high national demand and limited bin manufacturers, delays are being experienced across Australia. If you requested your bin before 15 May, it should arrive soon. If you requested after, it may take a few more weeks.
Find our more about the new Kerbside Collection Service
Published on 06 October 2025
Alexandra Reception, Alexandra Library, Kinglake Library and Customer Service Centre, Yea Library and Customer Service Centre and the Mobile Library will be closed on Wednesday 15 October for a staff training day.
This will provide an opportunity for all library and customer service staff to upskill and continue delivering a high standard of customer service.
The rest of Council will remain operational, but phones will be diverted to the after-hours service.
For matters such as stock on roads, dog attacks or unsafe road conditions, including fallen trees over roads, please call 5772 0333 at any time.
For any non-urgent or in-office requests, we’ll be back Thursday 16 October, or you can always lodge a customer request.