Help to clean-up your property is available if you are uninsured or underinsured.
Emergency Recovery Victoria will remove eligible damaged homes, businesses, and community assets at no cost.
You are encouraged to register for this support even if you are insured, as you may not be aware that you are underinsured.
Steps for clean up will include:
Registration and eligibility check
- When you register, the team will ask you some questions to see if you’re eligible.
- As part of this, you might need to send us some documents, like a copy of your insurance policy.
Site inspection and planning
- If you’re eligible, the contractor will meet you on site.
- They will then make a plan.
- We will send you this plan in a Works Pack.
Program opt-in and works booking
- Once you’ve read the Works Pack, you can decide to go-ahead or not. It’s up to you.
- If you say yes, we’ll book a time for the work to be done.
Before work starts
- Give the contractor access to your property.
- Disconnect services like electricity, water and gas.
- The contractor might need to get permits.
Works underway
- You’ll need to leave while the work is being done.
- Your site supervisor will tell you about what is happening and any changes.
- If new work is needed that wasn’t in the original scope of works, the contractor will talk to you about it.
Works completion and follow up
- After it's done, the contractor will meet you on site to talk through what they did.
- We’ll then send you a record of this work in a Completion pack.
- Then, you can focus on your next steps, whatever is right for you.
Download a factsheet with all of these steps(PDF, 177KB), visit vic.gov.au/register-for-clean-up or call the Emergency Recovery Hotline on 1800 560 760.
If your home is insured, contact your insurance company even if you don't know the full extent of the damage.
Take photos and make a list of everything that is damaged.
Emergency Recovery Victoria has more information about what to expect and who can support you as you rebuild, repair or sell your home after a bushfire.
Visit vic.gov.au/rebuild-repair-home-disaster