Customer Services

This service supports residents who may find it difficult to access a library branch due to various reasons

Complete an expression of interest form and a staff member will contact you to discuss eligibility and the service.

If there’s anything else you’d like to share before we get in touch, please include it in your enquiry.

If you are approved for the service, library staff will select items based on your reading and viewing preferences.

A registered Council volunteer then delivers the items to your home and collects your previous loans for return to the library.

If there is no volunteer driver, we will let you know and prioritise finding one for you. 

This service relies on volunteer drivers.

If a volunteer driver is not currently available in your area, we will work to recruit one as soon as possible.

Interested in volunteering? We welcome enquiries from people who would like to support their community by becoming a volunteer driver.

The following services are available at our Alexandra Customer Service Centre only:

• free photopoint for drivers, shooters and boating licences
• new National Driver Work Diary (NDWD also known as a log book) on receipt of completed NDWD
• lost NDWD replacements
• licence renewals (with the provision of your valid VicRoads Licence Renewal form)

To complete any of the above transactions, the card or log book holder must be present and provide a valid and relevant licence for identification purposes. We are not legally permitted to perform any of these tasks without the prescribed person present, with a representative of the person or on behalf of a customer. 

Payment can be made by cash, EFTPOS, VISA or MasterCard, or cheque made payable to Murrindindi Shire Council.

No Murrindindi Shire Council office is authorised to: 

• receive or dispose of licence plates
• perform Learners or boat licence testing
• renew vehicle registrations