Council's Alexandra office operates as a sub agency for VicRoads and offers a limited range of services for customers.
While no appointment is needed, please review the services we offer and the required documents, or call Council at 03 5772 0333 to confirm we can assist you before visiting the office.
Please note: If you attend an office without the correct documentation, on behalf of a person or company or for a service we do not provide, we are not legally able to service your request.
Available services
The following services are available at our Alexandra Customer Service Centre only:
To complete any of the above transactions, the card or log book holder must be present and provide a valid and relevant licence for identification purposes. We are not legally permitted to perform any of these tasks without the prescribed person present, with a representative of the person or on behalf of a customer.
Payment can be made by cash, EFTPOS, VISA or MasterCard, or cheque made payable to Murrindindi Shire Council.
Services not provided
No Murrindindi Shire Council office is authorised to:
- receive or dispose of licence plates
- perform Learners or boat licence testing
- renew vehicle registrations
To complete other services in person, the nearest VicRoads location is Seymour Customer Service Centre at 5 Crawford Street, Seymour.
Can't get to an office? Log in to your MyVicRoads account to complete available services online or call 13 11 71 for more information.
Council's Kinglake office operates a Services Australia Access Point, providing a limited range of services for customers.
Available services
- use internet enabled computers and printers
- access free Wi-Fi without a password
- call Services Australia using the phone provided
- scan, copy, print and upload documents
- verify identity documents
- access online information about payments and services.
Services not provided
Staff at Agents and Access Points aren’t Services Australia staff. They cannot:
- make any payments or decisions about payments
- review, assess or vary payments
- complete or submit claims on your behalf.
Visit Services Australia for details on Access Points and to for assistance accessing more services including finding a service centre.