Community wellbeing and support


It is important to look after yourself, your family and neighbours during and after an emergency. Everyone deals with emergency situations in their own way and there is no right or wrong response.

The Victorian Emergency Hotline is 1800 560 760. Please contact this number for welfare support, emergency accommodation and more.

Along with the Emergency Vic app, it's also useful to download the Australian Red Cross First Aid app and for the children's phones Danger Days from Red Cross

Further details can be found at October 2022 Flood Recovery | Victorian Government (

Red Cross supports and visits people in communities impacted by disaster. They are currently providing food relief and further details are available on 1800 733 276 or being provided to isolated residents - please contact us at 5772 0533. 

Nurse on Call provides Victorians with health advice from a registered nurse, 24 hours a day, 7 days a week: 1300 60 60 24. 

Dr Rob Gordon Psychologist and disaster recovery expert provides the following advice:


You've been through a disaster — what next?

After you've experienced a disaster, be it a fire, a terrorist attack, a cyclone or a flood there is so much to work through. What should you expect? How do you look after yourself and the people around you? Why are relationships, the endless paperwork, emotions and parenting so hard right now? When are things going to feel normal again?

The Red Cross has many resources to help you and your family coping during emergencies including podcasts and booklets and in easy English.

From how to manage insurance; to supporting kids, After the Disaster offers practical tips and evidence-based advice.

Dr Kate Brady speaks with people who have been where you are, and people who have researched the best way forward. They present the latest advice on how to manage all the stuff that comes after the lights and sirens have finished up. How to find your feet towards recovery.

After the Disaster has been produced with the support of the Australian Red Cross and the University of Melbourne. Thanks to Bushfire Recovery Victoria and the Bushfire Natural Hazards Cooperative Research Centre for project funding support.

Disasters take time to work through — and it's ok to ask for support. There are often counsellors and psychologists connected to any recovery centre, you can turn to them. You can also go to your GP who will give you a referral to a professional. has a lot of information and live chat facilities. Or you can call Lifeline on 13 11 14.